Refund & Cancellation Policy

Last updated: 11 August 2026

This policy explains how billing, cancellation, and refunds work for Tavernbard paid plans. It sits alongside our Terms of Service.

Free plan

The free plan is free, needs no card, and is not billed. You can use it for as long as you like.

Paid plans

Paid plans are billed in advance through our payment processor: monthly plans each month, yearly plans each year, until you cancel. Prices shown to consumers in the European Union include VAT where it applies.

Cancellation

You can cancel at any time from the billing portal, reachable via Manage billing on the Billing & keys page. When you cancel, your plan stays active until the end of the period you have already paid for, and then reverts to the free plan. Your campaigns and data are kept; only the paid limits go away.

Refunds

Because access continues to the end of the paid period after you cancel, we do not generally give partial refunds for the remaining time. If you were charged in error, or something went wrong, email contact@tavernbard.com within 14 days of the charge and we will review it in good faith.

Where the law gives you a statutory right of withdrawal or a refund (for example certain consumer rights in the European Union), that right applies regardless of the above.

Failed payments

If a renewal payment fails, your paid access continues for a short grace period while the payment is retried. If it still cannot be collected, the plan reverts to free; you keep your data and can resubscribe at any time.

Price changes

If we change the price of a plan, the new price applies from your next renewal, and we will give reasonable notice beforehand.

Contact

Billing questions go to contact@tavernbard.com.